Trust & Security
Your documents are private by default, protected in transit and at rest, and always under your control.
What You Can Expect
Secure Uploads & Downloads
Using authenticated access with encryption in transit.
Short-Lived Secure Links
Downloads use signed links that expire automatically.
Clear Document Controls
Delete, restore, or purge now with full transparency.
Staff Safeguards
Document Hold prevents accidental loss during support.
How We Protect Your Documents
Private by Default
Your files are not publicly accessible. Access is tied to your authenticated account.
Encrypted in Transit and at Rest
Uploads and downloads use HTTPS/TLS. Files are stored encrypted at rest by our managed storage provider.
Short-Lived Download Links
Downloads use time-limited signed links (currently 5 minutes). Links expire automatically.
Least-Privilege Access Controls
We use row-level access controls so customers only see their own files.
Payment Release Protection
If a completed result exists, downloads are still blocked unless the order is paid. This prevents accidental release.
Your Document Controls
Uploads
The documents you provide
- •Upload multiple files until you click Finish uploads
- •Delete uploads while uploads are open
- •After delivery, you can Purge uploads now to wipe sensitive inputs
Results
The completed documents we return
- •Stored long-term by default so you can re-download later
- •You can delete results after delivery
- •Standard delete includes a 7-day restore window
- •You can choose Purge now for immediate permanent deletion (no undo)
Staff Hold (Safety Protection)
If staff needs documents for support, corrections, or verification, they can place a temporary Document Hold on an order. While held:
- •Deletion and purge controls are disabled for that order
- •The hold reason is shown in your File Locker
Delete vs Purge Now
Delete (with Restore)
Removes the file from your File Locker immediately. You can restore it within 7 days.
Purge Now (No Undo)
Immediately and permanently deletes the file from storage. This cannot be undone.
Transparency
We record key lifecycle events such as delete, restore, and purge to help protect customers and support investigations.
Frequently Asked Questions
Can staff view my files?
Only when needed to complete your service or support your request. Access is controlled and limited.
Why can't I delete right now?
If uploads are submitted or an order is on Document Hold, deletion is temporarily disabled to prevent accidental disruption.
What happens if I purge a result?
The file is permanently deleted and cannot be reissued from File Locker. Keep a backup before purging.
What's the difference between archiving and deleting?
Archive an order hides it from your active list but does not delete your documents. Deleting documents is separate and always explicit.
Questions About Security?
Our team is here to help with any concerns about your documents.