Shipping Policy
Last updated: December 2024
This Shipping Policy explains how we handle the delivery of your authenticated documents.
1. Shipping Carriers
We use reputable shipping carriers to ensure safe and timely delivery of your documents. Carriers may include:
- FedEx
- UPS
- DHL
- USPS (for certain domestic deliveries)
The specific carrier used depends on your delivery location and shipping speed selected.
2. Shipping Options
Domestic Shipping (United States)
| Option | Estimated Delivery | Starting Price |
|---|---|---|
| Standard | 5-7 business days | $30 |
| Express | 2-3 business days | $75 |
| Overnight | 1 business day | $95 |
International Shipping
| Option | Estimated Delivery | Starting Price |
|---|---|---|
| Standard International | 7-14 business days | Priced at checkout |
| Express International | 3-5 business days | Priced at checkout |
Prices may vary based on destination country and package weight. Exact pricing is displayed during checkout.
3. Tracking
All shipments include tracking. Once your documents are shipped, you will receive:
- An email with your tracking number and carrier information
- Updates in your order dashboard
- Delivery confirmation when the package arrives
You can track your shipment directly on the carrier's website or through your MyGlobe account.
4. Delivery Estimates
Important: Delivery estimates are not guaranteed. Actual delivery times may vary due to carrier delays, weather, customs processing (for international shipments), and other factors outside our control.
Delivery time is calculated from the date of shipment, not the date of order placement. Processing time is separate from shipping time.
5. Accurate Address Responsibility
You are responsible for providing an accurate and complete shipping address. Please verify your address carefully before submitting your order.
We are not responsible for delivery delays or failures caused by:
- Incorrect or incomplete addresses
- Address changes requested after shipment
- Unavailable recipients at the delivery location
If you need to change your shipping address after placing an order, contact us immediately. Address changes may not be possible once the package has shipped.
6. Lost or Damaged Packages
If your package is lost or damaged during shipping:
- Contact us within 14 days of the expected delivery date
- We will work with the carrier to investigate
- Depending on the outcome, we may reship documents or provide a refund
We recommend using express shipping with signature confirmation for important documents to reduce the risk of loss.
7. International Customs
For international shipments, please be aware:
- Packages may be subject to customs inspection and delays
- You are responsible for any customs duties, taxes, or fees imposed by your country
- We declare shipments as "Documents" with minimal declared value
- We cannot guarantee customs clearance times
Some countries have restrictions on imported documents. It is your responsibility to ensure your country allows the import of the documents being shipped.
8. Signature Requirements
Due to the important nature of authenticated documents:
- Express and overnight shipments require a signature upon delivery
- Standard domestic shipments may or may not require a signature depending on the carrier
- International shipments typically require a signature
If no one is available to sign, the carrier will leave instructions for pickup or redelivery.
9. Contact Us
For shipping questions or to report a delivery issue:
Email: support@myglobe.io
Include your order number and tracking number in all communications.