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Privacy Policy

Last updated: September 2026

MyGlobe ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Information You Provide

  • Account Information: Name, email address, username, password, and phone number
  • Contact Information: Mailing address for document delivery
  • Uploaded Documents: Documents you submit for authentication services
  • Order Details: Information about services requested, destination countries, and document types
  • Payment Information: We do not store credit card numbers; payments are processed by secure third-party payment processors.
  • Support Messages: Communications with our customer support team

Information Collected Automatically

  • Device information (browser type, operating system)
  • IP address and approximate location
  • Usage data (pages visited, time spent, actions taken)
  • Cookies and similar technologies (see our Cookie Policy)

2. How We Use Your Information

We use the information we collect to:

  • Provide Services: Process orders, coordinate document authentication, and deliver results
  • Customer Support: Respond to inquiries and provide assistance
  • Fraud Prevention: Detect and prevent fraudulent activity
  • Compliance: Meet legal and regulatory obligations
  • Analytics: Understand how our services are used and improve them (if analytics cookies are enabled)
  • Communications: Send order updates, service announcements, and (with consent) marketing messages

3. How We Share Your Information

We may share your information with:

  • Service Processors: Hosting providers, payment processors, and communication services that help us operate
  • Shipping Carriers: To deliver authenticated documents
  • Service Partners: Government agencies, embassies, and approved partners only as needed to fulfill your order
  • Legal Compliance: When required by law, court order, or government request

We do not sell your personal information to third parties.

4. Data Retention

We retain your information only as long as necessary to provide our services, meet legal and operational requirements, resolve disputes, and support customer requests. Where available, customers may use account controls or contact support to request earlier deletion.

5. Security Measures

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL)
  • Secure storage with access controls
  • Regular security assessments
  • Employee training on data protection

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

All Users

  • Access and update your account information through your profile settings
  • Unsubscribe from marketing emails using the link in each email
  • Request deletion of your account by contacting support

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of your personal information
  • Opt out of the sale of personal information (we do not sell personal information)
  • Non-discrimination for exercising your rights

Notice at Collection: We collect the categories of personal information listed in Section 1 for the purposes described in Section 2.

EEA/UK Residents (GDPR)

If you are located in the European Economic Area or United Kingdom, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

10. Contact Us

For privacy-related questions or to exercise your rights, please contact us at:

Email: privacy@myglobe.io
Support: support@myglobe.io